Refund Policy

Personalities Test runs on a monthly subscription with a short paid trial. Your first 5 days cost $1.99, then the subscription renews at $19.99 a month until you cancel. Every new customer gets a 30-day money-back guarantee: if it is not for you, we refund everything charged in your first 30 days, no questions asked. This page explains how that works, when else a refund applies, and how to request one.

• Trial: 5 days of full access for $1.99 USD, charged once.
• Subscription: after the trial, $19.99 USD each month until you cancel.
• Payment: handled securely by Stripe. Prices can vary by country and by any promotion running at the time.

Cancelling stops the next charge and keeps your access until the end of the period you have paid for.

You can get a refund in these cases:

• 30-day money-back guarantee. Everything charged in the first 30 days after your first payment is refunded on request, no questions asked. In practice that is the $1.99 trial and the first $19.99 renewal. The guarantee applies once per customer, and a refund under it ends the subscription and your access straight away.
• After the first 30 days. If a renewal has already been charged, we review refund requests one by one. Email us within 14 days of the charge and we will take a look.
• The surest way to avoid a charge is to cancel your subscription before your next billing date.

You can cancel two ways, and your access continues to the end of the current period either way:

• On your own: open the manage subscription page and give us the email you paid with. A secure Stripe link arrives, and one click inside that portal ends the subscription, with no password to hunt down. Access runs to the end of the current period and nothing further is charged.
• By email: if anything blocks you, email support@salesfactory.media and a person will handle it.

To request a refund, under the guarantee or on a later renewal:

• Email support@salesfactory.media with "Refund request" in the subject.
• Tell us the email you paid with and the date of the charge.
• We reply within 2 business days.

Once we approve a refund:

• it returns to the card or method you originally paid with
• your bank usually takes 5 to 10 business days to show it
• the subscription ends straight away
• premium access closes once the refund is processed

Cancelling stops future charges and lets you keep access until your paid period runs out. A refund reverses a charge that already went through, and ends the subscription and your access straight away. In your first 30 days you can have either, no questions asked. Most people only need to cancel, which takes about a minute on the cancellation page.

If you are an EU consumer, the Consumer Rights Directive normally gives you 14 days to withdraw from a purchase. Because Personalities Test is a digital service you start using the moment you pay, you agree to waive that withdrawal right when you begin the trial. You keep the right to cancel future renewals at any time, through the cancellation page or by emailing support@salesfactory.media.

We may revise this policy from time to time. The current version lives here and applies once posted. It is worth checking back so nothing about a future charge takes you by surprise.

For refund requests or questions about this policy, email us at support@salesfactory.media.

Personalities Test is a tradename of The Sales Factory B.V., registered with the Dutch Chamber of Commerce (KvK 94473102).